If I need something repaired, how long does it take to get someone out?
That depends on what needs to be repaired. If it's something PVC related or anything we have in stock, it can be completed in our soonest available time slot. If it's a simple pump motor change it can be done within a day or two. If your heater fails, we may need to order new parts first which could take up to a week. If it happens to be a part that we have to order from the company that makes it, it could take several weeks just for us to receive the part.
How long does it take for my pool to be clean after opening?
All pools are different. If you can't see the bottom upon opening, that's going to take a few trips. Not all chemicals can be added together, so sometimes we have to only add a few and let them circulate for a day or so. Once the chemistry is balanced enough, to where the bottom can be seen, the pool can then be vacuumed. If you have your pool professionally closed by us, the turn around in the Spring is much quicker.
If I call to schedule a service call, what is the likelihood of someone coming out that day?
Unfortunately, it would be low. We have a very small staff and business is booming! Our schedule is packed with our weekly serviced customers, service calls would almost always fall on Mondays & Tuesdays. 2022 is expected to be one of the busiest year for pool professionals all over the country.
Is the threat of a chlorine shortage real?
This year, everything is in short supply. We will always be able to get chlorine of some form. Parts for other things however, is where the real shortage lies for 2022. If there is anything you need replaced this year, do not wait to have us order it!
How do I clean my safety cover?
Many swimming pool owners bypass this step entirely, but not cleaning the cover before storing can be a big mistake. To clean the cover, you will want to spread it out on a clean section of your lawn and clean it thoroughly using a mild detergent mixed with water. Or, you can use a safe and effective spray-on cover cleaner. If the pool cover is extremely dirty, then you can use a pool brush to scrub the dirt and grime from the cover. Rinse the soapy water or cover cleaner from the cover using a hose and let it dry. Be careful not to let your cover sit on your grass for an extended period of time or it can harm your lawn. In some cases, the cover should just be laid out in the sun to dry without cleaning first.
**If your pool pump fails, go to this page for tips to keep water moving until repair!**
**The quickest way to get your pump motor replaced is by
sending a clear picture of the label on your motor to our e-mail address.**
It is important that the HP is visible in this photo.
Follow up by calling the office to find out if we had the proper
horsepower motor in stock and to schedule a repair date.