Contract

Service Agreement

Riverline Pool Service LLC.

23 Saybrook Rd Ste. 12

Essex, CT 06426

Pool Maintenance Service Agreement

www.Riverlinepools.com

Name: Date /2022

Address:_____________________________________________

City:_____________________________ State:____ Zip:______ Gate Code(if needed):__________

Phone:__________________ Alt. Phone:___________________

Email:__________________________________________

(*Now Required For Billing*)


A fee of 18% will be added to every invoice paid after 30 days - see billing section

Please Read Thoroughly & Keep Copy For Your Reference

Riverline Pool Service LLC agrees to service the above owner’s swimming pool/spa and the above owner does hereby agree to pay for the service outlined below in accordance with the terms hereinafter set forth in this agreement. Service will be provided 1-2 times per week except in inclement weather or if service day falls on a holiday. (twice weekly customers will have agreed for 2 services per week ahead of time)

All weekly services are billed monthly after the month is over and sent out in the first week of the following month.

Upon equipment failure and/or extreme weather implications, extra visits will be charged accordingly.

Repair Consent: Repairs to pool support equipment may be made by the company without pool owner’s prior consent, in an amount not to exceed $250.00 including parts and labor. Repairs over this amount shall be approved verbally or in writing by the customer.

Weekly Cleanings include:

-Test and balance water weekly

-Vacuum pool bottom, brush pool floor, walls and waterline

-Empty all pump and skimmer baskets

-Backwash sand filter, bump D.E. filter, or hose off/deep clean cartridge as needed

-Inspect all equipment for proper operation

Weekly Chemical Checks include:

-Test and balance water weekly/bi-weekly

-Empty pump and skimmer baskets

-Inspect all equipment for proper operation

Riverline Pool Service will not be responsible for the following:

-Keeping all trees, plants, and shrubs trimmed back from the pool

-Excess debris in pool due to acts of nature, vandalism, or lawn maintenance (it is the customer’s responsibility to inform their landscapers of any problems they are causing that we have reported to the customer)

-Lost animals -No animals should be outside when our technicians are on sight, no exceptions.

-Solar covers need to be removed, gates unlocked and animals put up before the technician arrives. If the solar cover is still on the pool, the technician reserves the right to leave and continue their route. Solar covers should be removed by the customer prior to technician’s arrival. If the cover has not been removed, customers are subject to a trip charge of $85.

-Please contact our office if you will be out of town for a long period of time so we can keep an extra eye on the pool.

-Contact office at least 10 days before a party or special event that will cause your service to be rescheduled

-Please contact us at least 14 days before a party or gathering at your home to maintain the pool’s integrity upon guests’ arrival.

Exclusions, Exceptions, and Additional Charges

-If your cleaning falls on a holiday, the cleaning will be done the day before or the day after.

-If the cleaning day falls during inclement weather: We will check the equipment, baskets, chemicals, and vacuum if possible. If not possible, the following day.

-If you have yard service: There will be an additional charge of $85 for a return trip if leaves, grass or any debris are blown into the pool.

-Heavy foliage occurs more in the spring and fall. More visits may be required during that time at an additional charge of $65.

UPON OPENING: if you choose our “Clean & Clear” option, this entails getting your pool in safe swimming condition – THIS IS NOT INCLUDED IN OUR OPENING PRICE. Each vacuuming is $85 plus chemicals by the pound. Trips without vacuuming - $85.

Conditions of Maintenance Contract:

Our technician will look over all your equipment at each visit. If our technician notices any issues, you will be notified. Additional work to repair equipment will be done at our standard service rates. (An estimate will be provided prior to repairs if amount exceeds $250) As a valued weekly service customer, you will receive top priority scheduling with any repairs needed.

Access:

By agreeing to this contract, you allow Riverline Pool Service to be present on the property where your pool/spa is located for any allocated time necessary to complete the tasks required for the maintenance of said pool/spa. As such, it is the property owner’s responsibility to maintain safe and clear access to the pool/spa free of animal droppings. If your pool/spa is in a secured area, we ask you to provide us with a key marked with your name or code necessary to get into the area. For the safety of our staff and prevention of liability, the path to and surrounding area of the pool/spa must be clear of obstacles (toys, furniture, yard equipment, animal waste etc.) and pets must be secured prior to the arrival of our maintenance technician. Our technicians should not at any time come in contact with pets. No solar covers, inflatables nor any toys or furniture shall be in the pool prior to the arrival of our technicians. The technician reserves the right to cancel a job for a week if there is no access (locked gate, no access, unsafe conditions, swimmers, inflatable toys/sinkers in pool, solar cover still on) to pool/spa at time of arrival and return the following week.

Scheduling:

Your pool maintenance is performed on a weekly basis. Since every pool/spa is unique, we cannot provide specific times of cleanings. If more than one visit is required to clean your pool/spa after spring opening, additional charges will be assessed based on your needs. We will make every attempt to schedule additional maintenance when requested. Any additional maintenance calls will be billed at the per-visit rate ($85) at time of maintenance. We also may need to adjust our schedule as needed due to weather conditions, holidays, or unforeseen conditions. If for any reason we need to reschedule your cleaning, you will be informed of the new date. If problems arise that interfere with your pool/spa maintenance between visits or you notice a problem, visible algae, please call us at 860 581 8012 as soon as possible.

Billing:

You will be billed based on the maintenance options chosen from the table on page 4. Itemized invoices are sent out the first week of the month after maintenance. As a reminder, the cost of chemicals is not included in the weekly maintenance pricing. Maintenance technicians only apply chemicals purchased from Riverline Pool Service LLC, no exceptions. Riverline Pool Service LLC reserves the right to suspend or cancel maintenance for your pool/spa due to an overdue balance or non-payment. All invoices are subject to an 18% late fee after 30 days of an overdue balance. After 60 days another 18% fee will be added. After 90 days another 18% fee will be added.

**IMPORTANT: We ask that you maintain proper water levels in between visits. Evaporation and swimmer water splash out are the most common reasons you need to add water. The water level should be at the middle of the skimmer for us to vacuum or maintain your pool/spa. The customer is responsible for keeping the appropriate water level and is subject to additional charges if the technician has to leave and return due to low water level**

It is not recommended for children or pets to swim within 2 hours of chemical application.

Pricing for Basic Services

Weekly Cleaning

$85+tax per week plus chemicals/parts as needed

Bi-Weekly Cleaning

$145+tax per week plus chemicals/parts as needed

Vinyl Opening/Closing

$385 plus tax = $409.45

Gunite Opening/Closing

$435 plus tax = $462.62

Gunite Opening/Closing w/ raised spa

$495 plus tax = $526.43

Trip charge

$85 plus tax

**Reserve your weekly cleaning spot, and the approx. date you want your pool opened by mailing in a payment for the appropriate pool opening amount. (See above for pricing)

A separate invoice for the Spring clean up (Clean & Clear Process) will be sent once it has been completed.**


This agreement may be canceled at any time by either party with a 10 day verbal or written notice. Company agrees to service the customer's pool/spa as stated above, providing said customer keeps all pool/spa support equipment and interior finish of pool/spa in good condition. Pool owner does also agree to keep in good repair all gates, walkways and other pool areas as necessary. Pool owner does understand and acknowledge that he/she is responsible for all costs relative to servicing and/or repairing said pool or spa. All equipment necessary to the proper servicing of said pool and/or spa shall be paid in accordance with the same terms and conditions as the monthly service invoice.

Rate for Weekly Service shall be $85 per service visit, plus the cost of chemicals/parts used.

All invoices will be emailed to the customer. The customer can pay through the link provided in the email, over the phone or by check. The customer is responsible for making sure they have received their invoice. If the customer has not received the invoice by the tenth of the month, the customer should check their spam folder and contact the office if it is still not found.

By signing up for weekly or bi-weekly service, the customer is agreeing to these terms.

*If email is not an option for the customer, the customer must specify upon scheduling any type of service.*


The ONLY viable means of contacting us are by using this email info@riverlinepools.com or our office line 860-581-8012

Under no circumstances will a customer be given a technician’s cell phone number. Any attempt of cancellation must be sent in these two forms of contact only for us to be held responsible.


A copy of these terms and conditions should be kept by the customer to refer to whenever they may need. Service will not be done unless this contract is signed and sent to our office.


If you have any questions on what services entail, there is a list of details with pricing on our website and an FAQ tab.

Thank you for choosing Riverline Pool Service.



Signature x__________________________________________